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111flowers.com can ship to virtually any address in Malaysia. Click here to check out our delivery coverage and rates.

IMPORTANT: Due to an increase in cost of fresh flowers like Roses, Lilies,etc in February, all affected orders placed for delivery between 1 to 14 Feb will be subjected to an increase in price. Upon receiving your order, we will contact you for the price difference and seek for your advice to proceed with the order with the increased price.

  1. Flowers Order
    Same day delivery if orders are received before 12:00 noon. Malaysian time on weekdays and Saturday (GMT+8.00), excluding Malaysian holidays and special occasions.

  2. Non-flowers Order in Klang Valley (Kuala Lumpur & Selangor)
    Same day delivery if orders are received before 12:00 noon. Malaysian time on weekdays and Saturday (GMT+8.00), excluding Malaysian holidays and special occasions.

  3. Non-flowers Order outside Klang Valley (Kuala Lumpur & Selangor)
    It will take 2 to 7 days to arrive, we would appreciate if you can place your order in advance.

  4. Combination of flowers & non-flowers products outside Klang Valley (Kuala Lumpur & Selangor)
    It will take 2 to 7 days to arrive, we would appreciate if you can place your order in advance. Please note that we will not guarantee that the flowers and non-flowers order will arrive simultaneously.

  5. Orders received late Saturday and Sunday will be delivered the following Monday.

  6. We will not deliver on Sundays or Public Holidays unless it is for special occasions eg. Mother's Day or father's day.

  7. For deliveries during special occasions, please make your order at least 3 days in advance to ensure timely delivery and availability of stocks.

  8. For special delivery on time and date please place request a day before the specified delivery time.

  9. For special requirements, please state your request in the "Special Instructions" column in the Order Form.

  10. Redelivery
    Please ensure that the recipient's address is correct and that someone is available to receive the gift. In the event that the recipient is not around, the gift will be returned to office to arrange for another delivery date and time. A re-delivery fee may be applicable.



At 111Flowers.com, we guarantee to deliver all your orders. Our professional partner florist makes each arrangement to value in the region of delivery. If for some reasons you are not satisfied with the product (NON-FLOWERS / NON-FOODS) delivered, please notify us within 3 days and we'll replace.

Cancellation of order must be made 24 hours in advance before the delivery time for Malaysia delivery.

Within 3 days of receipt of your order, you may return any of the NON-FLOWERS / NON-FOODS or perishable products that is in good condition including original packaging and accessories, for a full refund.

Return are Easy

Please send the "return items" to the following address:

Lot 6.13, 6th Floor, Plaza Prima,
Batu 4, Jalan Kelang Lama,
58200 Kuala Lumpur.
Tel: 603-7980 4794 Fax: 603- 7981 3209

Refunds

We will notify you via e-mail of your refund once we have received and processed the returned item.

Any refund on the order will be processed and completed approximately between 3 to 4 working weeks. Hence, it may not be reflected immediately on your up-coming card statement.

If you have any problems with your order, please don't hesitate to contact us.

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